Returns & Refunds
A straightfoward policy design to
ensure confidence with every purchase
OUR COMMITMENT
At Riterno, we take pride in the quality of every product we offer. If something is not right with your order, we are committed to working with you to find a fair and appropriate solution.
RETURN ELIGIBILITY
To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging. Returned products must show no signs of wear or damage.
RETURN REQUEST PERIOD
Return requests must be submitted within the timeframe specified in our policy. Requests received after this period may not qualify for a return or refund.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible. Including photographs of the product and packaging will help us resolve the issue more efficiently.
REFUND PROCESS
Once a returned item has been received and inspected, eligible refunds will be processed using the original payment method. Processing times may vary depending on your financial institution.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return due to hygiene reasons, customization, limited-edition status, or other product-specific considerations. Details will be provided where applicable.
